Rafael Cid logo
Rafael Cid logo
Minha Oi: the Design strategy that increased a KYC process from 9% to 40%

Projects

Pre-Home is a “temporary site” where users get general information, do the ID validation process (KYC) and then go to the Client Area. The problem was that [...]

pink pig figurine on white surface
pink pig figurine on white surface
🔒 N26 Savings (WIP)

This project will be unblocked soon.

Reorganization of client area navigation menu to improve user experience

Users had difficulty finding important information for them, such as invoices, payment codes, and managing their products. A symptom of this problem was [...]

Samples and deliverables of information architecture (IA) related work

Some examples and results of my work as an Information Architect in different companies where I worked.

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